Job Coach - Contact Center Operations

April 18

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+3 more states

🌵 Arizona – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Safelite

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Safelite is a prominent auto glass service provider offering comprehensive windshield repair and replacement services. They are recognized for their expertise in auto glass care, offering services throughout all 50 states with their MobileGlassShops™ and repair facilities. Safelite is committed to convenience, providing mobile auto glass services that come to the customer's location when eligible. They pride themselves on using high-quality materials and back their services with a nationwide warranty, ensuring customer satisfaction and peace of mind. Safelite works seamlessly with auto insurance, reducing the stress of glass repairs for their clients.

Advanced Safety Systems Recalibration • ADAS Recalibration • Auto glass replacement • Auto glass repair • Vehicle repair and maintenance

10,000+ employees

Founded 1947

🚗 Transport

🛒 Retail

📋 Description

• Create incentives, holds contests and activities to foster a challenging, fun and rewarding work environment while ensuring that team metrics are consistently met. • Monitor calls to ensure quality service is being offered to all customers and provide coaching and mentorship on best practices and opportunities for improvement through meaningful conversations with associates. • Establish and monitor individual team members' performance against established goals and take appropriate action when necessary. • Actively drive the recruitment, interviewing, hiring, and onboarding of new associates to ensure an appropriately staffed and prepared workforce. • Assist in answering incoming calls during periods of peak volume and act proactively with client issues and personally work to resolve escalated customer/client concerns as needed. • All other duties as assigned.

🎯 Requirements

• Must reside in one of the following states: NC, AZ, TX, OH, or FL • High School Diploma/GED/Equivalent required; Associate’s or Bachelor’s degree preferred. • 1-2 years leading a team in a call center environment; Knowledge of leadership philosophies and ability to create an environment of openness and trust with a focus on delivering world class customer service • Automotive or insurance industry knowledge preferred. • Strong knowledge of Microsoft Office Suite, web applications, and general office equipment required; CCC estimating software knowledge preferred. • Able to walk, sit, stand and be mobile on the contact center floor to assist CSRs.

🏖️ Benefits

• Schedule: Monday through Friday, rotating Saturdays • Competitive weekly pay and bonus opportunities. • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days. • Up to $5,250 annually in tuition reimbursement. • Paid training and all the tools and resources you'll need to be successful.