Part-Time Support Specialist

5 hours ago

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Logo of Sandy Hook Promise

Sandy Hook Promise

Charity • Non-profit • Social Impact

Sandy Hook Promise is a national nonprofit organization dedicated to preventing gun violence and protecting children. Founded by family members of victims from the Sandy Hook Elementary School shooting, the organization focuses on educating and empowering youth and adults to recognize warning signs and take action against violence. Their comprehensive programs include initiatives like 'Start With Hello' and 'Say Something', aimed at promoting school safety, mental health, and community engagement. Through advocacy and research-based interventions, Sandy Hook Promise strives to create a future where children are safe from shootings and violence in their environments.

51 - 200 employees

Founded 2012

🤲 Charity

🤝 Non-profit

🌍 Social Impact

📋 Description

• Running Zoom integration tests to enable access for Virtual Trainings on days of presentations. • Data tracking on Excel, and synching into Salesforce. • Assist with roll-out of future projects, providing input, conducting research relating to the project. • Assist with internal trainings, launching live polls during training, and tracking data into Excel at the conclusion. • Running Support for monthly All Staff Meeting. • Helping trainers test the video and audio before each training session. • Answering technical support questions in chat if students/teachers cannot hear or see the presenter. • Providing a run-of-show introduction for the trainer and material. • Work and collaborate with teammates from across the organization as necessary. • Have a basic understanding of data literacy and willingness to use and refer to data. • Performs other duties as required.

🎯 Requirements

• Basic understanding of Salesforce. • Experience working with Excel. • Experience with Zoom, MS Teams, Google Meets and generally how virtual meeting tools function. • Tech support experience of non-technical users, preferably in the use and administration of virtual meeting platforms. • Experience owning of run-of-show for virtual events.

🏖️ Benefits

• Employer Paid Employee Assistance Program. • Remote office support, including a laptop. • Home office reimbursement. • Monthly Wi-Fi reimbursement up to $20. • Monthly cell phone reimbursement up to $25.

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