Customer Service Agent - Remote

March 29

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Scenic - Luxury Cruises & Tours

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Scenic - Luxury Cruises & Tours is a premier travel company specializing in ultra-luxury river and ocean cruising. With a focus on all-inclusive travel experiences, Scenic offers a variety of meticulously crafted itineraries that explore some of the world's most enchanting destinations across Europe, Asia, and beyond. The company is committed to providing exceptional service, elegant accommodations, and enriching cultural experiences to ensure their guests have unforgettable journeys.

Luxury Travel • Luxury Tours • Luxury Cruises • Luxury River Cruising

201 - 500 employees

Founded 1986

👥 B2C

📋 Description

• Exemplify our Core Values and Mission Statement. • Foster teamwork by collaborating with and helping teammates with a positive and professional attitude. • Surprising and delighting each client. • Providing innovation on how we can be doing this better and more consistently. • Responding to Client Requests and questions in a timely manner. • Applying payments • Managing travel changes and arrangements when necessary. • Coordinating concierge-related details for clients such as dinner, spa, and touring reservations. • Corresponding with clients on preferences, and relaying information to hotels/resorts. • Preparing clients travel documents via electronic or hard copies. • Managing client profile and bookings • Serving as travel support/contact in case of emergency (may occur outside normal office hours)

🎯 Requirements

• Must be a driven self-starter, positive thinker, proactive, and trustworthy. • Flexibility, creativity, self-discipline, strong organizational skills, and being action-oriented are essential for this role. • Strong verbal and written communication skills • High degree of autonomy with the capability of working remotely and without supervision.