Community Experience Executive

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Schoolspace

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Education • SaaS • Productivity

Schoolspace is a digital platform designed to enhance the educational experience for students, educators, and schools. It offers tools for classroom management, communication, and collaboration, facilitating a more interactive and organized learning environment. With a focus on improving teaching and learning processes, Schoolspace aims to empower educational institutions with technology that streamlines administrative tasks and fosters engagement.

2 - 10 employees

📚 Education

☁️ SaaS

⚡ Productivity

📋 Description

• Answering incoming calls to address queries • Aim to resolve customer queries on the spot and close as many support tickets as possible • Triaging tickets daily, merging tickets where appropriate • Returning missed calls • Communicating urgent updates with customers • Keeping customer bookings up to date on our in-house tech platform including processing amendment and cancellation requests and creating the resulting invoice change requests • Effectively communicating our terms and conditions and processes to customers for a positive experience • Encouraging customers to use our online booking platform

🎯 Requirements

• Customer service experience • Strong computer literacy • Strong time management and prioritisation skills • Ability to work with a variety of internal and external stakeholders • Strong analytical and problem solving skills • Experience building strong relationships with stakeholders • Excellent people skills and empathy for the customer • Excellent written and verbal communication skills • Ability and desire to work in a fast-paced, challenging environment with peers who challenge you to constantly improve.

🏖️ Benefits

• Flexible work arrangements • Professional development