Seamless.AI
Maximize Revenue, Increase Sales & Acquire Your Total Addressable Market
Artificial Intelligence • Machine Learning • Natural Language Processing • Neuro-Linguistic Programming • Data Science
201 - 500
Technical Support Specialist - Remote US
July 22
🇺🇸 United States – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
☎️ IT Support
Seamless.AI
Maximize Revenue, Increase Sales & Acquire Your Total Addressable Market
Artificial Intelligence • Machine Learning • Natural Language Processing • Neuro-Linguistic Programming • Data Science
201 - 500
Description
• Manage technical and strategic questions from customers through email and live chat messaging • Develop subject matter expertise in the product and services • Troubleshoot and investigate technical issues • Learn software and build knowledge around API's and CRM integrations • Provide effective support and guidance to customers • Communicate customized solutions • Collaborate with teams to solve product issues • Identify opportunities for customer account growth
Requirements
• Previous experience in customer support via email or live chat • Ability to autonomously troubleshoot and resolve technical issues • Expertise in learning software • Excellent verbal and written communication skills
Benefits
• Work remotely • Positive support and guidance • Comprehensive knowledge development • Equal opportunity employer • Recognition and awards • Competitive salary and benefits
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