Customer Success Lead

June 14

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Logo of Secfix

Secfix

The fastest way to get ISO 27001 compliant | Compliance & Security Automation

Ethical Hacking • Pentesting • Security Consulting • Pentest • Web Architecture Security

11 - 50

Description

• We're looking for a Customer Success Lead with a strong strategic mindset and a deep understanding of customer needs to join us and play a pivotal role in the team as we scale. • This role has enormous scope for growth for the right candidate, you’ll be working alongside the CEO and you’ll develop and implement customer success strategies that drive retention and growth, alongside scaling a collaborative, high-performing team.

Requirements

• At least 3-4 years of hands-on Customer Success experience, ideally within a startup or the SaaS industry. • Demonstrated ownership and accountability, driving projects to completion with minimal oversight including conflict resolution, improving customer retention, onboarding customers, reducing churn, and enhancing customer experience. • Exceptional problem-solving skills, capable of quickly understanding and applying new compliance knowledge (e.g., ISO 27001) and assisting customers with technical API documentation. • Proven leadership in scaling CS teams, inspiring and mentoring junior members, and building processes to scale a remote CS team from Seed to Series A+. • Deep customer obsession, putting the customer at the center of all activities and advocating for them internally - ensuring their voice is heard in product development and company strategy. • You're all about getting your point across clearly and concisely to clients and your team. You keep things simple, organized, and everyone on the same page using tools like tools like Slack, Notion, Clickup and Gather. • You love finding ways to make life easier by automating CS processes like setting up a CRM system from scratch. You are able to learn new technologies fast. If there’s a quicker, smarter way to do it, you’re on it – bonus points if you're a Zapier whiz or know how to code. • Highly organized and meticulous, managing onboarding, offboarding, ticket troubleshooting, and customer requests efficiently. • Strong cross-team collaboration skills, working seamlessly with product, sales, marketing, and engineering teams. • A remote mindset, adept at working in a remote environment and ensuring seamless communication and engagement across distributed teams.

Benefits

• 26 days holiday + local public holidays • Comprehensive health coverage • €1,000 annual personal development budget • Remote workspace budget and access to co-working spaces • Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!) • Latest tech equipment (MacBook, monitors, headphones) • Company-wide events to build relationships and have some fun! • We are backed by top VCs and accelerators and have direct access to world-class mentors.

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