Junior Customer Success Manager (German Speaking)

June 15

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Logo of Secfix

Secfix

The fastest way to get ISO 27001 compliant | Compliance & Security Automation

Ethical Hacking • Pentesting • Security Consulting • Pentest • Web Architecture Security

11 - 50

Description

• Drive customer adoption and ensure successful onboarding to increase customer retention and revenue • Build and improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey • Onboard and support Secfix customers through the lifecycle of their certification journey • Become an expert in ISO 27001, GDPR and other forms of compliance • Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy • Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines • Write and record educational and technical content for our knowledge base.

Requirements

• English (fluent) and German (native) • Great time management and organisational skills • Excellent communication skills • Ideally 1+ years of experience in customer success, customer experience, or account management roles at a high-growth B2B SaaS company • Comfortable talking through basic technical concepts with a technical audience • Proven track record of managing multiple concurrent projects • Experience working with cross-functional teams (Sales, Support, Engineering, Product) • Energetic and engaged with remote culture

Benefits

• 26 days holiday + local public holidays • Comprehensive health coverage • €1,000 annual personal development budget • Remote workspace budget and access to co-working spaces • Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!) • Latest tech equipment (MacBook, monitors, headphones) • Company-wide events to build relationships and have some fun! • Mentorship opportunities with top VCs and accelerators

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