Product Manager, Group Rate Internet

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Second Nature

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SaaS • Real Estate • B2B

Second Nature is a Resident Experience Platform that helps property managers personalize and automate resident onboarding and benefits. Its software combines Resident Onboarding, customizable Resident Benefits Packages, and an orchestration engine called Maestro to streamline leases, move-in tasks, credit-building, renters insurance, utilities, and other resident services. Delivered as a cloud platform for property management companies, Second Nature aims to improve resident retention, reduce delinquencies and maintenance costs, and increase operational efficiency.

201 - 500 employees

Founded 2012

☁️ SaaS

🏠 Real Estate

🤝 B2B

💰 $16.4M Series C on 2020-03

📋 Description

• Own the end-to-end product lifecycle for internet-related software, tools, and partner integrations, ensuring scalable solutions and successful customer adoption. • Partner with GRI Principal Product Manager in crafting a product roadmap that spans not only product & tech, but also operations, support, finance, and other key teams. • Work closely with internal stakeholders (operations, engineering, customer success, partnerships, support, and others) to understand workflows, pain points, and needs that translate into actionable requirements. • Manage the backlog and prioritize product investments by rigorously balancing business impact, customer value, and return on engineering effort. • Work closely with third party vendors to perfect current systems and deliver exceptional resident experiences. • Monitor and report key health metrics on technical functionality. • Navigate competing priorities to deliver on outcomes rather than solutions. • Be the “go to” for the development team, BA, internal stakeholders, and third party vendors for Group Rate Internet.

🎯 Requirements

• 4+ years of product management experience, preferably in PropTech. • Experience with file transfer processes and interacting with third party vendors and their own internal operations. • Ability to thrive in a fast-paced, high-growth environment; converting ambiguity into clear action while protecting quality. • Bring a decisive, “First Principles” mindset proactively unblocking teams and driving outcomes while collaborating closely with partners. • Ability to communicate crisply across functions (engineering, partnerships, customer success) and align stakeholders quickly. • Have an empathetic mindset when seeking out pain points and needs.

🏖️ Benefits

• Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan • Flexibility: Open PTO and sick days • Culture: Diverse, inclusive, supportive, and growth-focused • Growth: Be part of a fast-growing team building a new category and making a real difference • The Product: Award-winning, customer-loved platform that truly delivers on our mission