Customer Success Manager – DACH

🕒 May 4

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Shiftmove

WebsiteLinkedInAll Job Openings

201 - 500 employees

🚗 Transport

☁️ SaaS

🏢 Enterprise

Transport • SaaS • Enterprise

Shiftmove is a comprehensive fleet management software platform that simplifies mobility operations for businesses. It provides a holistic interface for monitoring vehicle performance, compliance, and logistics, ensuring efficiency and strategic decision-making. With features like real-time tracking, digital logbooks, and automated processes, Shiftmove helps organizations manage their fleets while adhering to legal requirements and improving profitability.

📋 Description

• Manage a high-value portfolio of Enterprise and Large B2B customers across the DACH region, ensuring high adoption rates and long-term loyalty. • Proactively build and manage a robust expansion pipeline and identify upsell and cross-sell potential. • Move beyond support to become a trusted partner using consultative selling to unearth customer pain points. • Leverage health scores and usage analytics to predict churn risks and identify "green shoots" for expansion before the renewal cycle begins. • Act as the strategic link between our customers and our Product team, ensuring the DACH market's requirements are reflected in our future roadmap.

🎯 Requirements

• Extensive B2B SaaS experience in Customer Success, Account Management, or Sales • Demonstrated success in achieving revenue-based targets through the creation of an expansion pipeline. • Strong communication and consultative selling skills: able to ask the right questions to understand and unearth customer pains - and ultimately use these findings to drive business growth, while keeping customer goals front and centre. • Analytical mindset with a strong sense of accountability, ownership, and commercial acumen. • Excellent time-management skills for handling multiple customers and calls with precision. • Fast learner who adapts quickly to new software tools and sales processes. • Experience with the SPICED selling approach is a plus. • Fluent in German and English (min. C1) • Background in Fleet or Mobility Management an advantage

🏖️ Benefits

• Vacation: 30 days • Urban Sports Club membership, Hrmony subscription, JobRad, or a subsidy for a BVG ticket. • 1 mental health day per year and access to the Nilo.health platform. • Clear career paths and an annual learning budget of 1,5K, among other opportunities. • Home Office? No problem! We have a beautiful office in the heart of Berlin where we meet twice a week. • Up to 12 weeks of remote work from any country or continent you want! • We want to hire you for your expertise and knowledge, and we’ll give you the space to do your best work. • Sustainable Growth: We are profitable, generate more than €90M in ARR, and continue to grow, in a highly sustainable way, backed by a leading private-equity firm focused on technology and software. • You’ll join a highly collaborative and high-performing team where you can contribute ideas, challenge others, and be challenged yourself.