Technical Support Engineer

May 15

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Logo of Singular

Singular

Drive growth with unified marketing data, intelligent insights, and automation.

Mobile Advertising • Mobile Analytics & Reporting • Creative Optimization • User Acquisition • ROI Analysis

51 - 200

Description

• Serve as the primary technical support contact for Singular's customers, partners, and internal teams including complex technical troubleshooting and problem-solving • Work closely with Product, Engineering, and QA teams to improve and grow the product offering • Serve as an advocate for customers with the product organization • Become an expert in mobile and Singular's product offering • Provide guidance in SDK integration and overall Singular deployment • Play a significant role in the growth and development of our customer support competency • Using your deep expertise and advanced troubleshooting skills to coach and mentor other team members

Requirements

• Four years or more experience working as a professional services consultant, customer support engineer, technical account manager or sales engineer • Hands­ on experience working with a variety of software products in production environments • Experience with mobile support, QA or Development • Ability to write scripts, regular expressions, SQL queries, etc. • Knowledge of HTML, HTTP, API call protocols and formats and HTTP trace/debugging • Experience in mobile advertising analytics and Ad-Tech domain is a plus • Technical bachelor degree, advanced degree is a plus • Fluency in both English and Spanish is required. Knowing Portuguese is a plus but not mandatory • Willingness to work closer to PST hours

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service

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