Senior UX Researcher I (Remote Eligible)

March 12

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Smartsheet

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Modern work management platform

productivity • collaboration • achievement • innovation • effectiveness

1001 - 5000

Description

• Drive strategic research projects that cross multiple feature teams and include existing product experience and future innovations • Deliver business and customer outcomes by identifying high impact research opportunities, executing appropriate research methodologies, and driving product impact with insights and data • Independently lead research planning and execution, effectively building alignment with cross-functional peers and stakeholders throughout the research process • Clearly communicate insights and learnings, tying directly to actionable next steps and impact on product direction • Contribute to the growth and development of the UX Research team and discipline within Smartsheet • Represent customer needs and opportunities, backed by data, in strategic product planning and prioritization • Collaborate with Design and Product leadership to align on research priorities and roadmap across multiple work streams • Partner closely with other researchers to build out Smartsheet’s research practice and infrastructure including sourcing research vendors to augment the work of your team

Requirements

• 5+ years relevant user research experience working on digital experiences with a proven track record of generating actionable insights that resulted in measurable product improvements • Experience with a broad range of research methodologies, both qualitative and quantitative, across the various stages of product development • Ability to collaborate closely with cross-functional partners, driving alignment around user needs and incorporating peers into the research process • Experience planning and driving cross-functional, brainstorming activities (such as design sprints or similar exercises) • Experience conducting complex research at scale • Excellent written and verbal communication skills and can present effectively to executive audiences • Relentless focus on users and solving for their needs and wants • Considerable experience translating user needs into AI strategies

Benefits

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees • Equity - Restricted Stock Units (RSUs) for eligible roles • Lucrative Employee Stock Purchase Program (15% discount) • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Incidental Sick Leave • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to LinkedIn Learning online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific)