Senior Account Manager (Pharmacy Benefits Management)

September 3

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SmithRx

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SmithRx is a tech-forward PBM committed to changing the way pharmacy benefits are managed.

Healthcare • Pharmaceuticals • Healthcare IT • Pharmacy Benefit Management • Pharmacy Benefits Management

51 - 200

💰 $20M Series B on 2022-03

Description

•The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. •Senior Account Manager ensures post-sale success and satisfaction of SmithRx Tier 1 customers. •Responsible for development and maintenance of client success plans. •Build and manage effective relationships with customers’ operational leadership. •Identify and advocate for client satisfaction solutions across product and operational lines.

Requirements

•A positive, growth mindset with the ability to approach difficult situations in a calm and focused manner; understand the challenge and move forward tactfully towards a solution •Requires 5+ years of direct account management or relationships management experience in the healthcare space; working knowledge of commercial health insurance and pharmacy benefits strongly preferred •A strong history of working strategically with diverse and complex clients •A positive, growth mindset with the ability to stay calm under pressure while driving towards solutions •An obsession with customer experience and customer satisfaction •A passion for solving difficult problems together in collaboration with the broader team •Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue •Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved •Anticipate and mitigate potential risks or issues that could impact the client relationship or member experience, and implement proactive solutions •Ability to work independently as well as part of an extended, cross-functional team •Proactively gather feedback from Clients and collaborate with internal teams to drive improvement, ensuring that clients are heard and addressed •Self-driven, results-oriented and disciplined work ethic with a positive outlook •Ability to take initiative with little to no direction •Be transparent and honest in a positive, professional and polite manner •Expert conflict resolution skills •Highly effective Empathic communicator with a consultative and tactful approach; Ability to observe situations and scenarios from the client or member’s point of view •Bachelor’s degree or equivalent experience required •Travel requirements: up to 25%

Benefits

•Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance •Flexible Spending Benefits •401(k) Retirement Savings Program •Short-term and long-term disability •Discretionary Paid Time Off •12 Paid Holidays •Wellness Benefits •Commuter Benefits •Paid Parental Leave benefits •Employee Assistance Program (EAP) •Well-stocked kitchen in office locations •Professional development and training opportunities