Senior Manager, Customer Performance – Accountability

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SmithRx

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Healthcare Insurance • SaaS • B2B

SmithRx is a transparent, pass-through pharmacy benefits manager (PBM) that operates independently from insurance companies and pharmacies to align its incentives with self-insured employers and their members. By leveraging modern technology, SmithRx aims to reduce the cost and complexity of pharmacy benefits, ensuring the delivery of effective and low-cost drugs. The company is dedicated to transforming the pharmacy benefits landscape through its flat-rate, transparent pricing model and innovative cost savings programs, which connect members to the lowest cost drugs without the use of spread pricing, rebates, or other tactics. SmithRx's commitment to transparency and superior customer service results in significant savings for employers and a highly satisfactory experience for its members.

51 - 200 employees

Founded 2018

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

💰 $20M Series B on 2022-03

📋 Description

• Lead initiative, in collaboration with the Account Management team to ensure that SmithRx performance analysis is completed and value is communicated to clients on an ongoing basis so that our customers are aware of our value. • Build a "performance assessment playbook” to ensure SmithRx is ahead of all contract performance accountability processes with clients and partners, and clients are satisfied with our outcomes. • Work with the Data Analytics team to deeply understand our performance for clients, and build reports to maximally automate the process of performance accountability. • Actively participate in deal assessment for ongoing retention activity. • Work closely with Sales and Proposals teams to craft offers to pharmacy consultants, brokers, and clients which properly reflect SmithRx’s value. • Collaborate with the Legal team to ensure that our client agreements appropriately reflect our performance accountability strategy. • Work with SmithRx senior leadership to innovate and evolve performance accountability models for SmithRx, and the PBM industry as a whole. • Engage pharmacy consultants and brokers to educate the market about SmithRx’s performance accountability strategy and why it optimizes client outcomes. • Various other ad hoc strategic projects aimed supporting SmithRx growth initiatives.

🎯 Requirements

• 8+ years of experience in analytical, financial, or strategy roles, including 3+ years experience in healthcare and/or pharmacy industry related roles. • Prior experience in finance, consulting, or startup experience, is a strong plus. • Bachelor's degree or equivalent experience, advanced degree or MBA preferred. • Excel at both written and oral communication, adeptly presenting SmithRx value proposition and philosophy on performance accountability to audiences including internal leaders, brokers, pharmacy consultants, and employers.

🏖️ Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • Paid Company Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities