Field Service Technician I – FAT

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🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $67.8k - $91.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Smiths Group plc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1851

⚡ Energy

🔐 Security

Engineering • Energy • Security

Smiths Group plc is a pioneering company that has been at the forefront of engineering for over 170 years, focused on creating a safer, more efficient, and better-connected world. The company operates through four divisions: John Crane, which specializes in mission-critical technologies for the energy sector; Smiths Detection, a leader in threat detection and security screening; Flex-Tek, which provides high-performance solutions for fluid movement and temperature management; and Smiths Interconnect, which develops advanced connectivity solutions for secure data transfer. Smiths Group is committed to sustainability and engineering a better future by addressing global challenges such as climate change, safety, and data connectivity.

📋 Description

• Responsible for meeting daily service repair needs and driving customer satisfaction. • Installs, repairs and maintains equipment in the field; provides customer training as required. • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis. • Order, install, and return parts and manages repair parts cycle time. • Reviews all logs for open issues and prepares formal reports to customers as necessary. • Participates in Service Sales opportunities and assists with promoting and implementing revenue programs. • Ensures that tools and test equipment are properly maintained and calibrated. • Assesses product/equipment performance based on field support data; recommends modifications or improvements. • Seeks to provide technical support to customers and other service professionals as required. • May participate in site surveys, pilot program service activities, attend meetings. • Maintains clear and concise business communication, both oral and written. • Establishes and maintains a close relationship with senior level FSE’s and Product Managers to support customer needs and remain aware of current technical trends. • Exercises every available measure to control and minimize costs. • Travel, overtime, and work hours other than Monday-Friday may be required.

🎯 Requirements

• Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). • Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment. • Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs. • Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. • Must be responsive to all customer issues at all times. • Must be willing & able to travel at short notice. • Background: This position requires Sensitive Security Information (SSI) access and vetting via the TSA.

🏖️ Benefits

• Excellent training and opportunities for career growth across the business, both locally and globally. • Inclusive environment with strong leadership and a focus on safety and wellbeing. • Flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.