Solvo Global
B2B • HR Tech • SaaS
Solvo Global is a leading remote talent solutions provider that matches businesses with experienced nearshore professionals across multiple functions. They handle sourcing, screening, hiring, onboarding and training, offering dedicated remote teams for accounting, back office, collections, customer service, healthcare recruiting, legal, logistics, sales, and staffing. Solvo combines human talent with AI-powered business tools to streamline processes like appointments, card payments, password resets, order look-up, bank reconciliations, and data entry, and emphasizes flexible, cost-effective staffing without long-term contracts.
Analista Soporte VoIP y Telefonía
Job not on LinkedIn
2 hours ago
🗣️🇪🇸 Spanish Required
Solvo Global
B2B • HR Tech • SaaS
Solvo Global is a leading remote talent solutions provider that matches businesses with experienced nearshore professionals across multiple functions. They handle sourcing, screening, hiring, onboarding and training, offering dedicated remote teams for accounting, back office, collections, customer service, healthcare recruiting, legal, logistics, sales, and staffing. Solvo combines human talent with AI-powered business tools to streamline processes like appointments, card payments, password resets, order look-up, bank reconciliations, and data entry, and emphasizes flexible, cost-effective staffing without long-term contracts.
📋 Description
• Despliegue de proyectos de software en el ámbito de telecomunicaciones. • Brindar soporte técnico por correo electrónico y teléfono. • Ofrecer un servicio profesional, resolviendo incidencias técnicas en los plazos establecidos. • Gestión y resolución de incidencias de nivel 1 y 2. • Participación activa en proyectos internacionales. • Planificación, documentación y seguimiento de proyectos.
🎯 Requirements
• Grado en Informática, Sistemas y Redes, o Ingeniería de Telecomunicaciones. • Conocimientos en telefonía, VoIP, centralitas virtuales y protocolo SIP. • Experiencia mínima de 1 año en soporte técnico y atención al cliente. • Experiencia en gestión de proyectos. • Conocimientos en redes de comunicaciones: protocolos TCP/UDP, análisis de tráfico (WireShark), configuración de switches, routers, VPNs y firewalls. • Administración de BBDD Microsoft SQL Server. • Administración de servidores web IIS y Node.js (deseable Apache). • Conocimiento sólido de la pila tecnológica web (HTTP, HTTPS, cookies, headers, certificados SSL). • Conocimientos en sistemas, virtualización y entornos cloud. • Habilidades en arquitectura y administración de redes.
🏖️ Benefits
• Teléfono corporativo • Trabajo remoto • Oportunidades de desarrollo profesional
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