Support Technician

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SONDA

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1974

🤝 B2B

🛍️ eCommerce

🌐 Web 3

B2B • eCommerce • Web 3

SONDA is a company focused on providing a seamless online experience by effectively managing user preferences, particularly regarding cookie usage on their website. They emphasize the importance of user consent and the impact of cookie settings on website performance and personalized content delivery. SONDA also engages users with a community platform where potential candidates can explore career opportunities within the company.

📋 Description

• Log in the system, clearly, accurately and in detail, the description of the actions taken during support. • Keep the TMs informed about the entire lifecycle of their request (from opening to closure). • Experience providing end-user support in the field (on-site).

🎯 Requirements

• Support Technician eager to learn and advance their career. • Knowledge of support procedures aimed at meeting SLAs. • Strong communication skills, professional demeanor, and customer service focus. • Ability to resolve or provide guidance for medium-complexity issues. • Completed higher education in Computer Science or related IT fields. • Availability to work on a 12x36 or 8x5 schedule, with possible on-call shifts outside regular hours. • Experience working in hospital environments. • Maintenance and support of PC hardware and software. • Experience supporting thermal printers and label printers. • Proficiency with Windows 10/11, image deployment/formatting, and Microsoft Office. • Knowledge of client-server networking and structured cabling.

🏖️ Benefits

• Flexible work arrangements to promote a healthy work-life balance. • Professional development and continuous skills growth. • A collaborative, diverse and innovative work environment. • SONDA Academy: a learning platform designed to maximize your professional development. • SONDA Wellness: a program to support balance between personal and professional life.