Sophos
Sophos is a leading cybersecurity company that specializes in protecting businesses against advanced cyber threats. The company offers a comprehensive suite of security solutions, including endpoint protection, managed detection and response (MDR), network security, and cloud security. With a prevention-first approach, Sophos aims to stop ransomware and other cyber threats before they cause harm. Sophos provides services such as threat research, security training, and operational support to ensure robust defense against cyberattacks. Their solutions cater to various industries including finance, healthcare, government, manufacturing, and retail. The Sophos Central platform delivers centralized security management, integrating seamlessly with existing IT infrastructure to enhance security posture.
IT Security • Next-Gen UTM (Unified Threat Management) • Mobile Device Management • Endpoint Security • Antivirus
Technical Support Engineer - L2, Endpoint Security
March 26
Sophos
Sophos is a leading cybersecurity company that specializes in protecting businesses against advanced cyber threats. The company offers a comprehensive suite of security solutions, including endpoint protection, managed detection and response (MDR), network security, and cloud security. With a prevention-first approach, Sophos aims to stop ransomware and other cyber threats before they cause harm. Sophos provides services such as threat research, security training, and operational support to ensure robust defense against cyberattacks. Their solutions cater to various industries including finance, healthcare, government, manufacturing, and retail. The Sophos Central platform delivers centralized security management, integrating seamlessly with existing IT infrastructure to enhance security posture.
IT Security • Next-Gen UTM (Unified Threat Management) • Mobile Device Management • Endpoint Security • Antivirus
📋 Description
• Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. • You will work closely with product management and engineering to help our customers. • The role will be the focal point for our customers in terms of support and will be an integral part of a global team that continues to innovate the product. • The ideal candidate will have strong troubleshooting skills, be driven to help customers, and able to dive deep into a new product and learn it inside and out.
🎯 Requirements
• Fluency in Japanese • Business English language skills • 1 or more years of Experience with UNIX/Linux system administration • 1 or more years of Experience working with Endpoint and Network Security solutions • 1 or more years of Experience supporting Cloud-based solutions and integrations (AWS, Azure, GCP, OCI) • Software technical support experience • Ability to drive automation projects. • Good scripting knowledge. • Familiarity with administration processes in a variety of operating systems, such as Linux/Unix, Microsoft Windows. • Excellent problem-solving skills and keen ability to diagnose and troubleshoot technical issues. • Generally familiar with scripting/programming: Examples include Python, PHP, Perl, SQL. • Foundational understanding of intrusion detection, firewall operations, and other general security practices. • Intermediate level of networking expertise with understanding of networking fundamentals and well-known protocols/services including GRE, TCP/IP. • Basic understanding of Unix or Linux operating systems including, but not limited to: Navigating the file system; Managing processes; Obtaining system statistics such as CPU, memory, disk, network interface utilization from the command line; Identifying potential problems from system logs • Solid understanding of computer network fundamentals including address resolution protocol, routing, network address translation, virtual private networks, and the OSI model. • Demonstrate ability to troubleshoot endpoint detection and response systems.
🏖️ Benefits
• Sophos operates a remote-first working model, making remote work the primary option for most employees. • Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit • Employee-led diversity and inclusion networks that build community and provide education and advocacy • Annual charity and fundraising initiatives and volunteer days for employees to support local communities • Global employee sustainability initiatives to reduce our environmental footprint • Global fitness and trivia competitions to keep our bodies and minds sharp • Global wellbeing days for employees to relax and recharge • Monthly wellbeing webinars and training to support employee health and wellbeing
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