Support Engineer [IC2]

August 29

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Sourcegraph

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A code intelligence platform to help you understand, fix, and automate across all your code.

development platform • code search • Go • Language Server Protocol • open source

51 - 200

💰 $150M Series D on 2021-07

Description

• Learn about our product, our value propositions, our customers, our team, and our practices. • Learn how Code Search is deployed (e.g., Kubernetes, scaling, and more), product configuration and integrations, our code base, and common user needs. • Learn how Cody works, the problem it solves and how our customers use it day to day • Meet for an initial chat with the teammates you will work with most • Start working with customers to troubleshoot and solve reported issues (with lots of support and help from your team). • Work with customers to troubleshoot and solve reported issues • Contribute to improving our product and handbook documentation • Observe trends causing issues for our customers and suggest remedies (for example, what consistent things happen that we can write tooling for...) • Suggest (and take responsibility for) improvements for team onboarding and ongoing enablement, improving the customer experience, and/or improving the product

Requirements

• Profound curiosity to figure out why something works the way it does / to learn more • Experience with Unix/Linux and/or Bash • Familiarity with Kubernetes containerized solutions • Familiarity with code hosts such as GitHub, GitLab and BitBucket • Compassion to meet our customers (who are all developers themselves) where they are, understand their issues, and be compelled to action • Experience collaborating with cross-functional teams to solve difficult problems for customers • Proficiency in communicating complex technical ideas and decisions to a variety of audiences (both technical and non-technical)

Benefits

• Equity • Generous perks & benefits