VP, Sales & Customer Experience

🕒 May 27

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Logo of Stanley Black & Decker, Inc.

Stanley Black & Decker, Inc.

10,000+ employees

Founded 1843

🔧 Hardware

💰 Post-IPO Debt on 2023-03

Manufacturing • Hardware • Industrial Solutions

Stanley Black & Decker, Inc. is a leading global provider of tools, outdoor products, and industrial solutions. Known for its iconic brands such as DEWALT, CRAFTSMAN, and Stanley, the company offers a wide range of tools and solutions for various industries, including engineered fastening and manufacturing technologies. Headquartered in New Britain, Connecticut, Stanley Black & Decker is committed to innovation, sustainability, and empowering people through its community initiatives. The company plays a significant role in the skilled trades sector, focusing on upskilling and inclusive culture, aiming for a positive impact on both the planet and its people.

📋 Description

• Develop and execute the overall sales and business development strategy for the Construction Technology division, including SaaS, hardware, and robotics solutions. • Lead, mentor, and develop a high-performing team of directors and their respective teams, fostering a culture of accountability, innovation, and continuous improvement. • Set clear performance goals, KPIs, and expectations for all direct reports and their teams. • Serve as a key member of the executive leadership team, contributing to company-wide strategy and decision-making. • Own and deliver on ambitious revenue, growth, and profitability targets across all product lines and customer segments. • Identify and prioritize new business opportunities, including untapped markets, strategic partnerships, and emerging technologies. • Oversee the development and execution of commercialization strategies for new products, including robotics and IoT solutions. • Drive customer acquisition, retention, upsell, and cross-sell initiatives in collaboration with Sales and Customer Experience teams. • Champion a customer-centric culture, ensuring world-class support, onboarding, and ongoing value realization for all clients. • Collaborate with Product, Engineering, Marketing, and Operations to align business development and sales strategies with product roadmaps and market needs. • Build and maintain strong and honest relationships with customers and industry partners.

🎯 Requirements

• Bachelor’s degree in Business, Engineering, Marketing, or related field (Master’s or MBA preferred) • 10+ years of progressive experience in sales, business development, or customer success within technology-driven industries (construction technology, SaaS, robotics, or related fields) • Familiarity with MSUITE or similar platforms is strongly preferred. • Experience in commercial construction industry, pre-fabrication and familiarity with the procurement of tools, anchors and accessories a plus. • 5+ years of senior leadership experience managing multi-disciplinary teams and director-level reports in high-growth, innovative environments. • Proven track record of achieving and exceeding revenue and growth targets. • Strong strategic thinking, analytical, and problem-solving skills with a demonstrated ability to manage complex escalations and negotiate high-value contracts. • Exceptional leadership, communication, and relationship-building abilities. • Experience with commercialization of new technologies and go-to-market strategies. • Experience with enterprise sales, account-based marketing, and customer success best practices. • Willingness to travel as required (up to 30%).

🏖️ Benefits

• Medical, dental, life, vision, wellness program, disability, 401(k) • Employee Stock Purchase Plan • Paid time off • Tuition reimbursement • Discounts on Stanley Black & Decker tools and other partner programs

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