Stefanini Brasil
Artificial Intelligence ⢠Cybersecurity ⢠Cloud
Stefanini Brasil is a leading provider of digital transformation solutions, offering a range of services including artificial intelligence, cybersecurity, cloud enablement, and consulting. With over 35 years of experience, the company focuses on integrating innovative technologies to help organizations enhance their operations and customer experiences across various industries. Their expertise extends to sectors like healthcare, retail, and industrial goods, enabling businesses to optimize processes and drive value through technology.
Process Analyst (Mid-level)
Job not on LinkedIn
Yesterday
đŁď¸đ§đˇđľđš Portuguese Required
Stefanini Brasil
Artificial Intelligence ⢠Cybersecurity ⢠Cloud
Stefanini Brasil is a leading provider of digital transformation solutions, offering a range of services including artificial intelligence, cybersecurity, cloud enablement, and consulting. With over 35 years of experience, the company focuses on integrating innovative technologies to help organizations enhance their operations and customer experiences across various industries. Their expertise extends to sectors like healthcare, retail, and industrial goods, enabling businesses to optimize processes and drive value through technology.
đ Description
⢠Process management services ⢠Monitor, update and follow up on planners and service desks as directed by the Service Manager ⢠Resolve tickets according to assignments in the ITSM tool ⢠Provide service-related information to technicians and users upon request via Microsoft Teams ⢠Perform critical analysis of measured indicators/KPIs as defined by the Service Manager ⢠Monthly, on a date to be agreed with the Service Manager ⢠Prepare and convene meetings; draft and distribute minutes ⢠Lead or participate in meetings ⢠Manage the IT Service Catalog ⢠Log Problems in the ITSM tool ⢠Follow up on problem remediation ⢠Develop, manage and execute action plans
đŻ Requirements
⢠Bachelor's degree in Business Administration, Production Engineering or Information Technology ⢠MBA or postgraduate degree in Quality Management, Process Management or equivalent ⢠Required: Certification: ITIL 4 Foundation ⢠Basic IT Governance ⢠Basic COBIT ⢠Databases (including SQL) - Intermediate ⢠Excel - Advanced ⢠Power BI - Basic ⢠Project Management - Basic ⢠Agile Methodologies - Basic
đď¸ Benefits
⢠Meal allowance or meal voucher ⢠Discounts on courses, universities and language schools ⢠Stefanini Academy - platform with free, up-to-date online courses and certificates ⢠Mentoring ⢠Benefits club for medical consultations and exams ⢠Health insurance ⢠Dental insurance ⢠Discounts and benefits club at top merchants ⢠Travel club ⢠Pet care benefits
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