Sales and Solutions Engineer

July 10

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Logo of Stitch

Stitch

Stitch payments solutions help businesses seamlessly connect to the financial system, so they can scale faster

51 - 200

Description

• Develop bespoke solutions and integrations for key customers using Stitch products • Guide customers through the technical integration process, starting from design through to live • Answer client technical product questions eg. constraints, requirements, integration stack, recommendations • Advise technical solutions for prospective and new customers planning to integrate Stitch, including demo’ing and showcasing the product integration process • Work with our product & engineering teams to define, produce, and evolve the platform and tooling to support smooth integration processes across all acquisition channels and various types of customers • Lead developer support during integration, and answer Stitch related product integration queries (API documents, testing, go-live preparation) • Perform Quality Assurance reviews (QA) and User Acceptance Testing (UAT) during go-live phases • Host solutioning, integration workshops and check-ins to advise customers on best practices during technical integration process • Work with our product & engineering teams to translate prospect feedback into meaningful product insights

Requirements

• Bachelor’s degree in Computer Science or equivalent working experience • Previous technical product experience • Previous customer-facing experience • Ability to quickly understand new technologies and complex concepts quickly • Experience at a financial technology or B2B SaaS startup • Thorough understanding technical concepts, including integrations patterns and error handling

Benefits

• Remote-friendly Work • Stock Ownership • Time Off • Learning & Development Fund • Health Insurance Contribution • Equipment • Employee Assistance Programmes • Celebrations for important life and work milestones • Daily team lunches in the Cape Town office • Annual work retreats • New starter dinners • Frequent team and company events

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