Service Engineer

April 26

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $70k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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Supermicro

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Supermicro is a leading provider of high-performance computing solutions, specializing in server technology and advanced infrastructure for enterprise applications. The company is dedicated to fostering talent and developing cutting-edge technology, creating a dynamic work environment where skilled professionals can thrive. With a focus on innovation and excellence, Supermicro delivers industry-leading products and services in the computing sector.

Servers • Storage • IOT • Datacenter • Enterprise Solutions

5001 - 10000 employees

Founded 1993

🔧 Hardware

🏢 Enterprise

☁️ SaaS

📋 Description

• Support Supermicro Global Service Installation Team and help build a world class service organization. • This position requires the ability to work flexible hours including nights and weekends as required in completion of equipment installation in a data center work environment. • Provide racking & stacking, copper/fibre cabling of server and network equipment. • To provide technical support for installed equipment pertaining to hardware and software functionalities. • Knowledge of rack elevations / cable mapping for the installation for customer solution projects. • Assist / support the deployment of server, storage, and networking equipment. • Perform physical installation, rack and stack, cabling, and networking of data center hardware. • Coordinate with the engineering team to ensure seamless integration of hardware solutions. • Collaborate with the engineering team to ensure proper hardware deployment according to specifications. • Conduct quality checks and test system functionality post-installation. • Provide frontline technical support to end-users via phone, email, and ticketing system. • Diagnose and troubleshoot hardware, software, and network-related issues. • Escalate complex problems to higher-level support teams when necessary. • Be willing to travel up to 50% of the time to customer installations or troubleshooting customer issues at customers data centers by air or ground transportation.

🎯 Requirements

• 2 year of experience in servicing complex X86 systems and components • Bachelor’s degree in Computer Science, Computer Engineering, and Electrical Engineering • Or an Associate’s degree in Electrical / Electronic Engineering, or equivalent discipline, plus equivalent years of relevant experience, preferably in the servicing of X86 systems and components • Minimum two years of experience with Customer Support • Demonstrated hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues • Ability to solve problems and make decisions as necessary • Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions • Working knowledge of MS Suites with emphasis of Excel, PowerPoint & Project • Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies • Emphasize on break / fix and onsite Customer Service • Experience in communicating with internal and external customers to explain total solutions • Hands-on experience with Enterprise grade server hardware • Must be punctual and detail oriented • Strong written and verbal communication skills, project management skills, solid time management skills • The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines • Preferred certification in Windows, Linux and network protocols • Must have valid license and reliable automobile