Cloud Support Engineer, Fluent English

🔥 3 hours ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2017-10

B2B • SaaS • Telecommunications

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Deliver outstanding technical support via emails and phone calls; • Troubleshoot complex technical issues; • Provide technical support with networking, cloud products; • Escalate incidents clearly, including impact, timeline, and reproduction steps; • Ensure smooth troubleshooting for customer events, while working closely with internal teams.

🎯 Requirements

• Excellent English communication skills (at least C1 for both spoken and written); • At least 1–2 years of proven experience in a Technical Support role; • Experience as Cloud Support Engineer; • Outstanding problem-solving abilities, and a customer-focused attitude. • Will be a great plus: • Bachelor’s Degree in Computer Science, Information Technology, or a similar discipline; • AWS certificate.

🏖️ Benefits

• Flexible schedule • Opportunity to cooperate fully remotely; • Inclusive international environment; • Compensation in USD; • Rewards for referring friends; • Balance between project workload and personal time, but also – internal health policy; • Responsive leadership interested in your development and long-lasting cooperation; • Greenhouse conditions for self-development; • A culture built on trust, with no time-tracking requirements.