L2 Technical Support Consultant & Backend Engineer (Colombia)

July 25

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Support-as-a-Service that helps companies scale faster by taking care of their customers’ needs.

Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services

1001 - 5000

💰 Venture Round on 2017-10

Description

• Always be up-to-date with the cutting-edge technology • Provide L2 support to customers, diagnosing and resolving complex technical issues • Develop and maintain backend systems using Java/Spring Boot and MongoDB • Gather data to ensure the required technical info is collected to resolve even more complex tickets • Gather required technical information to ensure resolution of complex cases • Ensure customers' satisfaction with any interaction • Maintain working knowledge of our client’s products and services • Securely work with customers’ sensitive information • Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

Requirements

• Excellent English communication skills (at least C1 for both spoken and written) • Proficiency in Java/Spring Boot and MongoDB • Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering • Positive, friendly, enthusiastic, pragmatic, and caring attitude with a can-do approach • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Flexible schedule; • Opportunity to work fully remotely • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development