Customer Success Expert, English

4 hours ago

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Sutherland

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B2B • Artificial Intelligence • SaaS

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

📋 Description

• Guide customers through the onboarding process, ensuring a smooth and successful implementation of our products or services. • Develop new and retain the existing customer relationships. • Drive awareness and improve the utilization of the services within your customer set. • Ensure customer satisfaction by addressing technical demands, acting as a point of contact, and collaborating cross-functionally. • Become an expert on our products and services, stay up-to-date with new features and enhancements. • Contribute to providing feedback for product advancement.

🎯 Requirements

• High school diploma or GED • Demonstrated ability to perform at a high level, to support our high volume of inbound calls • Excellent verbal and written communication skills; proficient reading skills required • Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required • Prior customer service experience preferred

🏖️ Benefits

• Additional Health Insurance • Life Insurance • Food Vouchers • Compliment Cards • Transportation Allowance • Team Building activities • Charity events and initiatives • Internal trainings following the leading global standards • Great office locations and work at home option • Rewards and recognition programs