Product Support Specialist

August 31

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Swoogo

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Serious event management software designed for regular humans.

51 - 200

💰 $20M Series B on 2022-02

Description

• Investigate, resolve, and respond with empathy and excellence to ticket requests from our most valued customers. • Proactively develop and grow your knowledge of Swoogo's products and services to provide exceptional support and service to our customers. • Leveraging the flexibility of the Swoogo platform to design creative and elegant solutions for our customer's most unique use cases. • Continually look for ways to create and launch ideas that enhance the customer experience and create delight. • Make and sustain authentic connections and relationships with customers and stakeholders. • Work closely with sales, product, and engineering teams to ensure timely resolution of customer issues. • Maintain a high level of professionalism and customer service at all times while still embracing your authentic self.

Requirements

• 2-3 Years of experience handling high-volume technical SaaS support • You love working with people and go out of your way to ensure that every level of customer interaction is human and authentic • You have a love of thinking critically and troubleshooting to get to the root of issues quickly • You have the skills to clearly communicate issue resolutions to customers in a friendly and approachable way • Strong problem-solving and analytical skills • Ability to excel in a fast-paced, dynamic environment