Maximo Application Support Analyst

April 17

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Sword Group

Sword is a leader in data insights, digital transformation and technology services with a substantial reputation in complex IT, business projects and mission critical operations with over 3,000 Technology, Digital specialists working in more than 50 countries to enable the growth of your organisation in the digital age.

Digital Services • Data & AI • Digital Workplace • Platform & Security • Digital Transformation

1001 - 5000


• Play a key role in propelling organisations on their data-driven journey • Build foundations across platforms, data, and applications • Solve complex business challenges for customers • Establish inclusive teams and encourage contribution towards success • Join the Sword team in the role of Maximo Application Support Analyst • Provide Maximo application support and configuration • Collaborate with internal and external stakeholders to improve user experience • Ensure compliance with IT change management processes and principles • Maintain effective relationships and trust with customers • Stay updated with emerging technologies and contribute towards continuous improvement


• Maximo configuration: Knowledge on Maximo Asset Management system support. • Maximo Application installation & configuration experience • Data feeds and automation scripts • Maximo Integration • Improving User experience • Maximo testing • Reporting • Good familiarity with Windows operating systems (Client and Server) • Experience of application licensing services • Good working knowledge of IT change management processes and principles • Strong customer orientated approach • Excellent communication and interpersonal skills and the confidence to liaise with individuals up to Senior Leadership level and external vendors • Ability to establish and maintain effective relationships at all levels of the organisation, taking time to get to know and understand customers, gaining their trust and respect • Ability to multi-task and work well under sustained pressure with conflicting demands and respond to fast changing circumstances • Excellent problem-solving skills • Proven documentation skills • Ability to be self-supporting and proactive • An awareness of emerging technologies and demonstrable desire to stay current • Experience and understanding of working within an ITIL environment


• Competitive salary • Pension • Private health • Wellbeing and insurance schemes • Flexible working approach • Employee assistance programme

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