🇺🇸 United States – Remote
⏰ Full Time
💝 Customer Success & Support
Serve as the main point of contact and advocate for partners following the initial partnership sales phase. Define operational strategy and provide day-to-day support to partners throughout the partner lifecycle with the focus of driving enrollment, engagement, and customer renewals. Work in close collaboration with clinical, operational, and technology teams to successfully represent the needs of the partner portfolio. Implements strategies for the selection and integration of clinical solution partners. Serve as a subject matter expert for Partner Success to aid the ongoing development of ecosystem partnerships by working with senior leadership peers within the Platform and Ecosystem Partnership teams to identify, select, collaborate with Partners to provide Sword R&D with the underlying business case(s). Ensure the on-time delivery of key reporting and partnership metrics. Support customer and sales teams with training and materials necessary to understand and promote our partner portfolio. Create annual/quarterly business reviews with input from sales and other key internal stakeholders.
• 2-4 years’ work experience in healthcare partnerships, healthcare consulting, or Software-as-a-Service (SaaS) customer success. • Ability to think strategically and systemically while executing methodically. • Previous experience in customer success management, implementation, or consulting. • Entrepreneurial with an ability to create and follow plans, yet flexible enough to respond to change while balancing priorities. • Accountable, proactive, and thoughtful with high attention to detail and strategic problem-solving skills. • Strong presentation skills and ability to articulate product vision and roadmap to stakeholders. • Interest in the healthcare industry and the challenges/complexities of industry transformation. • Desire to contribute to high visibility, strategic projects within the organization.
• Comprehensive health, dental and vision insurance • Equity Shares • 401(k) • Discretionary PTO Plan • Parental leave • Flexible working hours • Remote-first Company • Internet Stipend for remote working • Paid Company Holidays • Free Digital Therapist for you and your family • Health, dental and vision Insurance • Meal Allowance • Equity Shares • Remote Work Allowance • Work from home • Unlimited Vacation • Free Digital Therapist for your family • Snacks and Beverages • English ClassApply Now