Technical Support Administrator

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Symbotic

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Logistics • Artificial Intelligence • Retail

Symbotic is a company that transforms traditional warehousing with its flexible, scalable, and end-to-end advanced warehouse automation system. Utilizing A. I. -powered software, Symbotic integrates, orchestrates, and optimizes a fleet of intelligent, autonomous robots to enhance the flow of goods, maximize efficiency, and reduce costs in supply chain operations. Their innovative technology is designed for various sectors including retail grocery, general merchandise, food wholesale, footwear and apparel, and consumer packaged goods, offering solutions that drive competitive advantage by improving accuracy, speed, and flexibility in order fulfillment and inventory management.

501 - 1000 employees

Founded 2007

🤖 Artificial Intelligence

🛒 Retail

💰 Post-IPO Equity on 2022-06

📋 Description

• Field incoming help requests from end users through a variety of avenues such as: email, chat, and CRM • Manage / Triage / Disposition all Site / Network tickets within Jira and create “Top-List” focal points -> ensuring prioritization & resolution • Ability to effectively prioritize and execute tasks in a high-pressure environment • Perform post-resolution follow-ups to help requests & updating Tickets with updates and status • Perform ongoing activities such as monitoring the site infrastructure & overall health • Identify and learn appropriate software and hardware used and supported by the organization • Provide on-call support coverage for customers • Exceptional customer service orientation for both internal and external customers • Experience working in a team-oriented, collaborative environment • Exceptional written and oral communication skills with the ability to communicate verbally or in writing in a professional manner • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills • Highly self-motivated and detail oriented. • Travel requirement 5- 15%.

🎯 Requirements

• Associate degree; or Bachelor degree preferred • Bring a minimum of 2 years' experience in trouble shooting & customer service environment • Experience working with an enterprise level ticketing system e.g. JIRA • Knowledge of Active Directory concepts • Solid core competencies using Microsoft Office • Knowledge using SQL with ability to create and/or modify SQL scripts • Ability to develop organized timelines based off chat transcripts and group calls • Strong ability to multi-task and prioritize action; and effective troubleshooting problem solving skills • Knowledge of command line and environment variables • Experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc. • Knowledge of VMWare or other server/desktop virtualization platforms and management • Knowledge of troubleshooting TCP/IP based networks, protocols • Familiarity with electrical schematics • Knowledge of application / hardware support experience – either in office, in field or both.

🏖️ Benefits

• Medical • Dental • Vision • Disability • 401K • PTO