Technical Support Engineer

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Symbotic

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Logistics • Artificial Intelligence • Retail

Symbotic is a company that transforms traditional warehousing with its flexible, scalable, and end-to-end advanced warehouse automation system. Utilizing A. I. -powered software, Symbotic integrates, orchestrates, and optimizes a fleet of intelligent, autonomous robots to enhance the flow of goods, maximize efficiency, and reduce costs in supply chain operations. Their innovative technology is designed for various sectors including retail grocery, general merchandise, food wholesale, footwear and apparel, and consumer packaged goods, offering solutions that drive competitive advantage by improving accuracy, speed, and flexibility in order fulfillment and inventory management.

501 - 1000 employees

Founded 2007

🤖 Artificial Intelligence

🛒 Retail

💰 Post-IPO Equity on 2022-06

📋 Description

• Evaluate documented resolutions and analyze trends for ways to prevent future problems. • Field incoming help requests from end users through a variety of avenues such as: email, chat, and CRM. • Apply diagnostic utilities to aid in troubleshooting. • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. • Identify and learn appropriate software and hardware used and supported by the organization. • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. • Test fixes to ensure problem has been adequately resolved. • Perform post-resolution follow-ups to help requests. • Develop help sheets and knowledge base articles for end users. • Perform ongoing activities such as backups, OS and application patching, executing various maintenance scripts, and monitoring the site IT infrastructure. • Willing to provide on-call support coverage for customers. • Other duties as assigned.

🎯 Requirements

• Bachelors in Computer Science or similar discipline or related work experience. • Exceptional customer service orientation for both internal and external customers. • Experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc. • Experience with VMWare or other server/desktop virtualization platforms and management. • Experience with Server and Storage Array hardware and Active Directory. • Experience with TCP/IP based networks, protocols and troubleshooting. • Experience with tools such as packet sniffers, network probes, command line debug. • Experience with Window OS and Linux patching. • Good command of Linux shell and scripting. • Extensive application support experience – either in office, in field or both. • Experience using SQL with ability to create and/or modify SQL scripts. • Can demonstrate effective and disciplined troubleshooting problem solving methodologies. • Strong documentation skills. • Proven analytical and problem-solving abilities. • Ability to effectively prioritize and execute tasks in a high-pressure environment.

🏖️ Benefits

• medical • dental • vision • disability • 401K • PTO