Payment Operations Lead

September 30

Synctera

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Banking as a Service powering the future of finance: accounts, cards, payments, lending, and more. Let's build ✨🪐

Fintech • Bank • Compliance • Banking as a Service • Ledger

51 - 200

💰 $33M Series A on 2021-06

Description

As the Payment Operations Lead, you are owning the completion of all things Operations; if you see a gap in the process, you will take the lead to own the resolution of that gap. This can range from investigating a payment to driving the build of a new process that will support our team. You will help ensure the experience of our Banks and FinTechs are smooth from their time of go-live and work to streamline the process between internal teams and external partners. The role is fast-paced and you will wear many hats to help build the Operations team and provide excellent customer experience. In addition, you will contribute in implementing operational efficiencies, defining SLA’s and key metrics to ensure proper oversight and transparency of the team exists. Further to this, you will help to build out robust processes, where ownership is clearly defined and understood. This is a cross-functional role that will require close partnering with internal stakeholders and teams to identify points of friction, deep-diving operational problem areas, resolving escalations, and gathering data to support projects and product launches. We are a close-knit organization where everyone is working toward a common goal and where all contributions matter. You are a payments expert, you have a deep understanding of the card network. You are agile and resilient. You like to get your hands dirty and build from the ground up.

Requirements

• 5+ years of financial services experience • Deep understanding payment flows and the card network • Analytical in nature • You don’t shy away from complex problems and are enthusiastic to learn and get involved in a problem • You are not afraid of getting your hands dirty and asking questions • A self-starter with a strong sense of urgency who thrives in ambiguity • You have a customer-oriented approach, with a pragmatic personality • Passionate about global and emerging payments technologies, product solutions, and operational frameworks

Benefits

• 100% employer paid medical, dental, and vision benefits for US and Canadian employees and dependents • Employer contribution to HSA for US employees • Annual HCSA and generous extended health care coverage for Canadian employees and dependents • 401(k) for US employees and RRSP for Canadian employees • Mental health resources available for all employees • Unlimited paid time off • Generous paid new parent leave program • Home office setup stipend • Stock options program for all employees • Growth potential and opportunity to have a significant impact at an early stage of our company's journey • Working with a team of rockstars (+ a monthly happy hour with the team!)

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