Texas A&M University System
Education • Science • Non-profit
Texas A&M University System is a network of higher education institutions and agencies focused on providing quality educational programs, research initiatives, and public service. It includes eleven universities, research facilities, and various agencies dedicated to enhancing the educational landscape in Texas. The System emphasizes innovation and community engagement while addressing critical societal issues through its educational and research programs.
Customer Relationship Management Project Administrator II
Job not on LinkedIn
10 hours ago
Texas A&M University System
Education • Science • Non-profit
Texas A&M University System is a network of higher education institutions and agencies focused on providing quality educational programs, research initiatives, and public service. It includes eleven universities, research facilities, and various agencies dedicated to enhancing the educational landscape in Texas. The System emphasizes innovation and community engagement while addressing critical societal issues through its educational and research programs.
📋 Description
• Develop and maintain Power BI dashboards for graduate admissions and enrollment reporting (application trends, admit yields, enrollment outcomes, etc.). • Use Power Query (M code) for data transformation from SharePoint, SFTP, and CRM exports. • Automate recurring data processes using Power Automate (daily file transfers, scheduled data refreshes, CRM-to-SharePoint pipelines). • Collaborate with Graduate Admissions leadership to align CRM setup, data collection, and exports with institutional reporting needs. • Manage and optimize CRM processes (segment creation, form logic, data field mapping, and exports). • Work with Institutional Research and ITS to troubleshoot data integrations between CRM, Banner/Argos, and Power BI. • Document workflows and standard operating procedures in Confluence or shared team resources. • Assist graduate admissions staff with troubleshooting CRM-related issues and provide training or guidance on CRM processes and data workflows as needed.
🎯 Requirements
• Bachelor’s degree or higher in related field. • Two (2) years of related experience in administration in a university setting or business environment. • Bachelor’s degree in Data Analytics, Information Systems, Computer Science, Business Intelligence, or related field preferred. • 1–3 years of professional experience in data analytics or CRM administration preferred. • Experience supporting enrollment or admissions analytics preferred. • Experience with Element451 preferred. • Experience with other major CRMs (e.g., Salesforce, Slate, Technolutions, TargetX) also highly valuable. • Power BI: dashboard design, data modeling, DAX measures, and report publishing to Power BI Service. • Power Query: data cleaning, column transformations, custom functions, and dynamic folder imports. • Power Automate: automated flows for file movement, email triggers, and SFTP/SharePoint integration. • Understanding of CRM field mapping, custom exports, and automation triggers. • Familiarity with Banner/Argos (Oracle) data structures is a plus. • Proficiency with Python or R for data analysis or automation scripting (Pandas, NumPy, etc.). • Ability to interpret data trends and communicate insights effectively. • Strong attention to data integrity and process documentation.
🏖️ Benefits
• Summary of Employee Benefits: www.tamusa.edu/human-resources/documents/Summary-of-Employees-Benefits1.pdf
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