Enterprise Services Engineer

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Tanium

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Cybersecurity • Enterprise • SaaS

Tanium is a cybersecurity company that specializes in providing real-time endpoint visibility and control for large organizations. By delivering insights on security, performance, and inventory across IT assets, Tanium helps businesses manage their infrastructure efficiently and protect against cyber threats.

1001 - 5000 employees

Founded 2007

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

📋 Description

• Work closely with our customers to operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates • Identify opportunities for our customers to get greater value from the Tanium platform • Consistently and cogently address our customers’ needs through astute verbal and written communication skills • Identify and rapidly assign tier 3 support cases to Technical Support Engineers • Conduct daily health-checks on assigned accounts & Work with Technical Support Engineers on strategic customer activities • Contribute to and track activity, after action, root cause and daily status reports • Document best practices and Play Book entries • Work closely with CSMs on improving Tanium operational status within key accounts • Provide technical direction to customer IT support staff

🎯 Requirements

• BA/BS or equivalent experience required • 5+ years of experience in IT/Consulting • 5+ years of experience in Systems Administration/Engineering • Hands-on Tanium experience a major plus • Strong troubleshooting skills • Ability to articulate and communicate • Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following: • Endpoint Security • Endpoint Support/Troubleshooting • Incident Response/Vulnerability Management • Systems Management • Systems Administration • Software Engineering • Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.) • Demonstrated critical thinking skills • Ability to break a problem down into manageable, ordered piece parts • Ability to convey problem statement and plan of attack to others.

🏖️ Benefits

• medical, dental and vision plan • family planning benefits • health savings account • flexible spending account • transportation savings account • 401(k) retirement savings plan with company match • life, accident and disability coverage • business travel accident insurance • employee assistance programs • disability insurance • other well-being benefits