Advanced Application Support Specialist

Job not on LinkedIn

4 hours ago

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

💵 $85k - $97k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Tantalus Systems

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Energy • Artificial Intelligence • SaaS

Tantalus Systems is a technology company dedicated to helping utilities modernize their distribution grids by harnessing the power of data across all their devices and systems deployed throughout the entire distribution grid – from the substation to the EV charger located behind the meter. They offer smart grid solutions that include intelligent connected devices, communications networks, data management, enterprise applications, and analytics, providing a secure and flexible platform for grid modernization.

51 - 200 employees

Founded 1989

⚡ Energy

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Provide advanced technical support for product deployments, troubleshooting issues, and assisting customers with implementation • Work closely with customers to ensure smooth preparation and execution of product rollouts • Assist with new integrations, including SCADA systems, Distributed Energy Resources (DERs), and other behind-the-meter applications • Collaborate with Product Development teams to support final development, proof-of-concept testing, and field trials • Participate in high-profile pilot deployments to refine and enhance product performance • Provide technical guidance on best practices for product implementation • Document support cases, solutions, and recommendations to continuously improve the product and customer experience • Work cross-functionally with Product Management, Product Development, and Customer Support teams to enhance product success and scalability.

🎯 Requirements

• Bachelor’s degree in Engineering, Computer Science, or related field (or equivalent work experience) • 3+ years of networking experience and security best practices for large corporate networks • 3+ years of experience in technical support, application engineering, or customer-facing roles within the technology or energy sector • Strong knowledge of SCADA systems, utility applications, and grid automation technologies is a plus • Demonstrated working knowledge of SQL databases • Knowledge of Industry data acquisition protocols such as DNP, Modbus, IEEE 2030.5 and IEC61850 is a plus • Experience with customer deployments, troubleshooting, and project ramp-up activities • Familiarity with proof-of-concept testing and field trial execution.

🏖️ Benefits

• medical, dental and vision plans • healthcare and dependent care flexible spending accounts • paid time off