Technical Support Specialist

Job not on LinkedIn

4 hours ago

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Tantalus Systems

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Energy • Artificial Intelligence • SaaS

Tantalus Systems is a technology company dedicated to helping utilities modernize their distribution grids by harnessing the power of data across all their devices and systems deployed throughout the entire distribution grid – from the substation to the EV charger located behind the meter. They offer smart grid solutions that include intelligent connected devices, communications networks, data management, enterprise applications, and analytics, providing a secure and flexible platform for grid modernization.

51 - 200 employees

Founded 1989

⚡ Energy

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Troubleshoot and solve problems across the TUNet technology set, including embedded hardware and software, RF and IP communications networks, database, Linux back-end, web front-end, and service interfaces • Upgrade and patch TUNet software on customer systems • Configure and maintain billing exports • Provide periodic support to supervise or monitor the introduction of new products in the field • Review and prioritize open cases, escalating as required • Collaborate to develop, establish, and improve processes and procedures related to Tantalus’ technical knowledge base, online community, and other documentation • Perform miscellaneous scripting tasks periodically • Travel to customer sites may be required for support work, along with occasional travel for training • Participate in an after-hours support call program approximately 2 weeks/quarter • Perform other duties as assigned

🎯 Requirements

• Diploma in information technology or higher • 2+ years of experience in a customer service or technical support role • Must be comfortable in a Linux environment • Experience with Unix/Linux command line and shell scripting, primarily Bash • Working knowledge of IP networking including TCP/IP, FTP, SSH, firewall • Virtual Machine/Environment experience (VMWare ESXi, HyperV) • Understanding, exposure to or experience with Oracle SQL or similar RDBMS • Knowledge and previous experience with a support ticket/issue reporting system is an asset • Knowledge and experience with Salesforce.com is an asset • Experience working to analyze, troubleshoot, debug, investigate, and to present the results

🏖️ Benefits

• medical, dental and vision plans • healthcare and dependent care flexible spending accounts • paid time off