Customer Service Executive (German speaking)

July 20

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Target Group

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Transforming the way you serve your customers

Business Process Management • outsourced loan servicing • Lending Software • Business Transformation • Business Process Outsourcing

1001 - 5000

Description

• Handle phone calls with customer queries and provide resolution to end users • Record case resolutions customer communication via phone, email, chat etc. • Ensure that cases are resolved within case life cycle, as per individual balanced scorecard • Escalate priority issues per client specifications to the immediate lead as applicable • Provide fantastic customer service and meet quality standards on all handled contacts • Handle calls while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.

Requirements

• Customer service experience or contact centre experience • Near native (interpreted as CEFR level C1) or native relevant German language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the systems