Digital Pathology Field Service Engineer

May 14

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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TD SYNNEX

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TD SYNNEX is a global IT distributor and service provider offering a wide range of technology solutions, services, and products to enable business transformation. They provide advanced solutions in data centers, cloud computing, IoT, networking, security, and more, serving enterprise and client markets. Their offerings include a unique assortment of over 150,000 products, covering PCs, mobile phones, consumer electronics, and other innovative devices. TD SYNNEX also specializes in professional audiovisual solutions, design software distribution through their Datech division, and advanced computing components via their Global Computing Components division. The company emphasizes delivering end-to-end solutions with their extensive portfolio and expertise in modern IT infrastructure, analytics, and collaborative technologies.

10,000+ employees

Founded 1980

🏢 Enterprise

☁️ SaaS

📡 Telecommunications

📋 Description

• Preventive Maintenance: Track, schedule, and complete all preventive maintenance and Field Change Orders (FCOs). • Installation: Install instruments at customer facilities and product shows, ensuring full functionality according to specifications. • Onsite Support: Provide onsite support for all digital products, including installation and initial configuration of various middleware/instrumentation configurations. • Documentation: Document and record repair information, including work orders and analyzer information, in accordance with SOP timelines and regulatory requirements. • Troubleshooting: Analyze, review, and inspect findings to determine the source of problems via telephone and/or on-site; perform troubleshooting to repair or replace necessary parts. • Customer Communication: Serve as a communication link between the customer and the company to ensure effective service and high-level customer satisfaction. • Resource Management: Manage company resources and equipment effectively, coordinating problem resolution to minimize downtime.

🎯 Requirements

• Strong understanding of service documentation processes. • Experience with data gathering and service goal monitoring. • Familiarity with automation systems and robotics. • Excellent problem-solving and troubleshooting skills. • Strong communication and interpersonal skills. • Customer-first attitude. • Excellent written and verbal communication skills. • Professional manner and superior soft skills. • Strong work ethic with proven dependability. • Ability to adapt to new technologies and recognize areas for escalation. • High school diploma or equivalent. • Comprehensive PC skills (e.g., Microsoft Windows and Office applications). • 1-3 years of experience in an engineering, medical, or science-related environment preferred. • At least 2-3 years of experience in a servicing role and customer-facing role experience.

🏖️ Benefits

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. • Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.