Customer Service Representative

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TeleClinic

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Healthcare Insurance • Telecommunications

TeleClinic is an innovative telemedicine platform based in Germany, offering a wide range of online healthcare services. Patients can connect with doctors through video consultations, receive diagnoses, and obtain electronic prescriptions and sick leave certificates via the TeleClinic app. The platform facilitates prompt, professional medical consultations without the need for in-person visits, making healthcare accessible and convenient. With over 2. 3 million treatments and more than 3,200 cooperating physicians, TeleClinic is recognized as a leading service in telemedicine, compliant with EU data privacy regulations. The service is covered by health insurance, ensuring cost-effective healthcare solutions for a broad audience.

51 - 200 employees

⚕️ Healthcare Insurance

📡 Telecommunications

💰 Series A on 2018-11

📋 Description

• First point of contact for our doctors: You provide professional, empathetic, and solution-oriented support via chat, phone, and email. • Independent ticket management: You handle inquiries reliably in our ticketing system and uphold our quality standards. • Proactively drive process optimization: You identify improvement opportunities and contribute your own ideas to make workflows more efficient. • Confident complaint handling: You view complaints as opportunities to improve — you find solutions that convince customers.

🎯 Requirements

• Completed vocational training and experience in customer-facing roles • Passion for digital products and a willingness to embrace new ideas • Calmness and composure — even when things get hectic • Tech-savviness and the ability to quickly learn new tools • Fluent German and good English skills; confident and professional demeanor • A suitable home workspace and a stable internet connection • Team spirit, reliability, and enjoyment of collaboration in a remote environment

🏖️ Benefits

• 100% remote — work flexibly from anywhere • No shift work, weekends, or public holidays — standard office hours (Mon–Fri) • Clear and transparent development path in Customer Success / Support • 30 days of annual leave for real work–life balance • Training budget plus 2 additional leave days for trainings, conferences & LinkedIn Learning • Co-working weeks — twice a year at an inspiring location with the whole team