Senior Customer Success Manager

5 hours ago

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TextUs

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SaaS • B2B • Communication

TextUs is a business texting software platform designed to enhance communication and engagement across various industries. With features such as 2-way texting, SMS campaigns, automation, and seamless CRM integration, TextUs aims to improve productivity and sales pipelines for businesses. The platform serves diverse sectors including recruiting, sales, marketing, healthcare, real estate, and financial services, offering tailored solutions for each. TextUs is known for its user-friendly interface and robust integration capabilities, making it a top choice for organizations seeking effective SMS engagement strategies.

51 - 200 employees

Founded 2013

☁️ SaaS

🤝 B2B

💰 $22M Series C on 2021-11

📋 Description

• Serve as a strategic business partner driving measurable customer outcomes • Maximize lifetime value and orchestrate customer journey from onboarding through renewal • Conduct strategic account management and execution • Implement customer adoption strategies for platform utilization • Analyze customer health metrics and predict trajectory • Collaborate with cross-functional teams for comprehensive account strategies

🎯 Requirements

• 5–7 years of customer success experience managing a strategic book of business and driving measurable outcomes. • Owned a portfolio of 25–50 mid-market or enterprise accounts with $5–7M ARR. • Strong track record in renewals, upsell motions, and influencing GRR/NRR. • Organized, accurate CRM management. • Process-oriented and able to design improve solutions • Ability to turn around challenging or declining customers using data and empathy. • Coachable and open to feedback for continuous improvement. • Communicate with clarity and operate as a trusted advisor.

🏖️ Benefits

• Competitive pay • Health / Dental / Vision Insurance • HSA contributions • 401K with company match • Unlimited PTO • Cell phone + internet reimbursement for $100/month. • One-time $1,000 home office stipend once you’ve been with TextUs for 6 months • Up to 12 weeks of Paid Leave • 12 holidays + EOY Closure • U.S. remote first with optional WeWork office space in downtown Denver, CO