Client Account Support Specialist

5 hours ago

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The Cigna Group

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Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

10,000+ employees

Founded 1982

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Responding to complex service inquiries and providing post-sale support • Manage non-routine problems using independent judgment • Coordinate with Client Managers for service needs • Develop relationships with strategic clients and brokers • Prepare and facilitate client or broker meetings • Provide telephonic and email support for clients

🎯 Requirements

• Bachelor's degree preferred or equivalent work experience • 12+ months in a client-facing role (preferably with Cigna Global Health Benefits) • Knowledge of Cigna Global products • Excellent verbal/written communication and data presentation skills • Proficiency in Microsoft Office (Excel, PowerPoint, Word) • Background in marketing, account management, account service, or sales • Proven project management skills

🏖️ Benefits

• Medical, vision, and dental insurance • Well-being and behavioral health programs • 401(k) with company match • Company paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays