Field Service Engineer

April 14

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Thermo Fisher Scientific

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Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

Analytical Instruments • Laboratory Supply Chain Programs and eCommerce • Laboratory Equipment • Lab Services • Specialty Diagnostics

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

📋 Description

• Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs • Solving a broad range of hardware and/or software problems of varying scope and complexity • Coordinating your own work schedule with direct colleagues, service operations and management • Training customers in the use of our instruments to ensure safe and effective customer operations • Providing proactive and adaptable technical telephone and email support, ensuring that our customers are successful using their instrumentation • Producing timely and accurate reports of your activities: e.g. service reports and expense reports • Assuring the highest level of Customer Experience to achieve customer satisfaction and loyalty • Providing sales leads to account manager • Providing feedback to support teams for correcting system documentation and updating procedures

🎯 Requirements

• Typically requires a BEng or preferably a MEng degree in Mechanical or Electronic Engineering or other applicable experience in a high-tech environment • You must be able to freely travel throughout Europe • Analytical trouble shooting and problem-solving abilities • Excellent hand-eye coordination and manual dexterity • Excellent interpersonal skills in English, verbal and written • Independent, service-minded individual who can converse with customers at all academic levels • Highly organised, self-sufficient and motivated individual who is adept at administration • Knowledge of Electron Microscopy equipment is an advantage • Clean Driving license required