Field Service Technician – Service Technician

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Thermo Fisher Scientific

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Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

📋 Description

• Provide high-quality service in accordance with internal quality standards as well as the guidelines and processes of our customers • Install (including technical handover), maintain, repair, verify and qualify (IQ/OQ/PQ) our portfolio of laboratory equipment at customer sites • Perform and document quality assurance activities (IQ/OQ/PQ, CSV, etc.) • Support customers on-site and remotely via phone support, troubleshooting, diagnostics and user training • Plan, coordinate and prioritize work tasks independently • Prepare timely and detailed reports of activities • Identify recurring technical issues and opportunities for improvement

🎯 Requirements

• Completed technical or scientific vocational training, preferably in electrical engineering or medical technology, or an equivalent qualification • Ideally, experience in a relevant service role with life sciences or medical devices • Demonstrable ability to work independently and in a team, with excellent organizational and analytical skills • Positive, customer-focused manner and strong communication skills in German plus good English proficiency • Confident use of digital tools, service software, mobile applications and modern technologies • Enthusiasm for using digital and AI-supported solutions to continuously improve service processes • High willingness to travel (up to 75–100%) and willingness to work from home • Valid driving licence Class B

🏖️ Benefits

• Exciting role in a dynamic work environment offering many opportunities for personal and professional development • Attractive salary with a modern pension scheme • Company car available, including private use • Excellent development and career prospects within a globally growing company • Company culture that lives by integrity, involvement, dedication and innovation