Head of Customer Success - UK/Europe

November 29

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TheyDo - Journey Management

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Personas • Design Thinking • Customer Experience • Customer Journeys • Enterprise Software

11 - 50 employees

☁️ SaaS

🏢 Enterprise

Description

• Develop and oversee the operation and efficiency of TheyDo’s Expand Team. • Ensure customers' success to drive Enterprise adoption. • Create a best-in-class Enterprise-focused Success & Enablement team. • Build, mentor, and scale a high-performing Customer Success and Enablement team. • Optimize onboarding process for enterprise clients. • Own, track and report on key success metrics, using data for improvement.

Requirements

• Extensive experience in Enterprise Customer Success SaaS, including tactical and strategic leadership. • A data-driven, people-first lead. • Proven track record of managing and scaling Expansion motion and strategies for enterprise clients. • Experience working remotely, across time zones and different cultures. • Passionate about working with customer feedback and input from colleagues. • Confident tackling ambiguous problems and shaping them into clear goals. • Be comfortable operating and leading in an ever-changing startup environment. • Ability to see strategic opportunities and swiftly turn them into tactical projects and tasks. • Action oriented, with an analytical mindset.

Benefits

• Competitive compensation and pre-IPO equity • Fully remote working with flexible hours • Health Insurance benefit • Flexible holiday days • Learning and Development budget • Wellbeing budget • Paid parental leave • Home office or co-working support • Company events • Latest tech & tools