Customer Success Manager, Emerging

July 11

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Logo of Timescale


Scalable SQL for time-series data. Empowering everyone to analyze the past, monitor the present and predict the future.

RDBMS • OpenTelemetry • Observability • Promscale • Technology

51 - 200

💰 $110M Series C on 2022-02


• Drive conversion, feature adoption, retention, and expansion among our most valuable customers by understanding their business needs, defining success criteria, and helping them achieve their goals • Develop and evolve communication cadences with customers to stay in-the-know about adoption trends, sentiment, and overall account health • Uncovering opportunities for deeper engagement expansion opportunities • Motivate customers to act as Timescale advocates (e.g., securing testimonials, case studies, and other references) • Collaborate closely with cross-functional teams to support trial customers, conversions, and expansion opportunities (e.g., engineering, product, marketing, etc.) • Act as the voice of the customer to provide actionable feedback to the other teams regarding product and service improvements • Work with accounts of all sizes, from our largest customers to up-and-coming startups


• 1-2 years of experience in a Customer Success, Business development, Onboarding, account/relationship Management, or similar role at a Saas Company • Experience working with technical products is a plus • Salesforce, Outreach, and Hubspot experience is preferred • Experience collaborating with your internal Sales and/or support team to understand client needs and communicate product feedback • Experience building and maintaining relationships, while working to mitigate churn and drive adoption and renewals • Exceptional communication skills, highly organized, collaborative, and detail-oriented • Empathetic, positive attitude with a desire to help our customers reach their goals: you’re passionate about making our customers look good! • Curiosity and the desire to learn and practically apply newly acquired skills. • Results-driven mentality, with a bias for speed and action • Ability to work well independently and remotely


• Flexible PTO and family leave • Summer Fridays off in August ☀️ • Full remote work from almost anywhere • Stock options • Monthly WiFi stipend • Professional development & educational benefits • Premium insurance options for you and your family (US employees) • FSA/Dependent FSA plans (US employees) • 401(k) retirement plan (US employees)

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