Zendesk Admin - AI Specialist

May 8

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Trafilea Tech E-commerce Group

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Trafilea Tech E-commerce Group is a next-generation consumer-tech platform and e-commerce group of brands. The company is powered by proprietary technology, world-class marketing, and operational excellence. Trafilea's ecosystem integrates data, technology, and systems to enhance all its brands, focusing on creating a frictionless, high-performing shopping experience. The group manages a real-time ad management technology and an AI-powered advertisement platform, enabling high-efficiency budget allocations and optimization across their operations. Trafilea has a significant impact with over 10 million customers and 30 million online users, making it a data-driven and tech-enabled powerhouse in the e-commerce industry.

eCommerce • technology • retail • marketing • apparel

201 - 500 employees

🛍️ eCommerce

🤖 Artificial Intelligence

📋 Description

• Trafilea is a dynamic and innovative Tech E-commerce Group • Focus on data-driven strategies to scale businesses • Commitment to high-quality products and services • Foster a culture of collaboration and innovation • Opportunity to grow and develop both professionally and personally • Remote-first approach allows work from anywhere

🎯 Requirements

• Zendesk Certified Administrator (Required) • Expertise in Zendesk automation, triggers, and queue management • Experience with Zendesk AI setup and integrations • Strong analytical and problem-solving skills • Excellent communication and collaboration abilities • Proficiency in reporting and presentation creation • Ability to document workflows and process improvements

🏖️ Benefits

• Great benefits package including remote work • 15 working days of paid holidays • Learning subsidy • more!