Member and Recipient Services Agent, Bilingual

🔥 9 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $34.8k - $44.2k / year

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

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Trillium Health Resources

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

Healthcare Insurance • Mental Health • Substance Use

Trillium Health Resources is a leading specialty care manager (LME/MCO) for individuals with serious behavioral health, intellectual/developmental disabilities, and traumatic brain injury in North Carolina. The organization is committed to investing in the health and well-being of the communities it serves, providing services such as preventive health screenings, crisis intervention, and tailored care management. Trillium focuses on enhancing access to mental health and substance use services for its members and ensuring support for vulnerable populations.

📋 Description

• Provide non-clinical administrative support to the Member Services Department. • Answer inbound calls and assist callers by connecting them to the appropriate party. • Share information, provide technical assistance, and handle/resolving complaints. • Maintain the highest level of customer satisfaction by seeking first call resolution. • Interact with callers to deliver information, answer frequently asked questions, and address complaints. • Gather and/or update data related to member and recipient services.

🎯 Requirements

• High School Diploma or GED • Minimum one (1) year of call center, member services and/or customer service experience; OR Equivalent combination of education/experience. • Fluent or conversational Spanish speaking ability required. • Must have a valid driver’s license. • Must reside within North Carolina. • Must be able to travel within catchment as required. • Preferred: One (1) year of work experience in mental health, substance abuse, and developmental disabilities.

🏖️ Benefits

• Health Insurance with no premium for employee coverage • Flexible Spending Accounts • 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year • NC Local Government Retirement Pension (defined-benefit plan) • 401k with 5% employer match and immediate vesting • Public Service Loan Forgiveness (PSLF) qualifying employer • Quarterly stipend for remote work supplies