Client Support Specialist
August 30
Description
• Provide exceptional support across email, chat/messaging, and phone • Apply systematic troubleshooting for customer issues • Empower customers to maximize benefits of Trustly's products • Take ownership of customer issues • Address inquiries related to APIs, UI, and transactions • Assist with questions related to financial and payment transactions • Work rotating 8-hour shifts Monday through Friday
Requirements
• 3+ years of experience supporting customers in a technical environment • Strong written and verbal skills • Familiarity with Salesforce, Slack, and Google Suite • Reliable, high-speed internet • Ability to maintain a confidential workspace
Benefits
• Work from anywhere policy • Fast-paced and casual work environment • Culturally diverse team
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