Fiber Operations Support Coordinator

April 25

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Tucows

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We do a lot, but at our core, we're in the business of keeping people connected and keeping the Internet open. We're made up of three companies: Tucows Domains, Ting, and Wavelo.

domain names • hosted email • reselling • SSL digital certificates • mobile phone service

1001 - 5000 employees

💰 Post-IPO Equity on 2017-02

📋 Description

• Coordinate the resolution of construction related concerns including damage to private property, infrastructure and installation damages • Correspond with residents regarding repairs and reimbursements • Provide high-quality day-of-job support as the first point of contact for field technicians and local operations teams across all Ting markets • Monitor scheduled and completed work orders for quality and accuracy, and ensure routing is optimized for local operations teams across all Ting markets • Assist with the collection and interpretation of data as it relates to national and local operational analytics • Ensure all operational playbooks, processes, and procedures are followed and provide feedback as appropriate • Assist local teams with workforce & capacity planning • Monitor vendor related SLAs and present data as it relates to national vendor performance

🎯 Requirements

• Two or more years of experience in a customer service role, preferably in a telco or internet service provider • User-experience with one or more versions of scheduling & dispatching software is preferred • Dispatching, vendor management, and data analytics experience is an asset • Knowledge of construction practices is a plus • Experience with property management, real estate, or dealing with HOAs/housing co-ops/condominiums is preferred • Growth mindset required – Must be driven to grow and succeed professionally

🏖️ Benefits

• Tucows believes in a total rewards offering that includes fair compensation and generous benefits.