Tucows
eCommerce • Telecommunications • Internet
Tucows is a technology company that serves as the third largest domain registrar globally, operating under brands like OpenSRS, Enom, Ascio, and Hover. Additionally, through its Ting brand, Tucows invests in building fiber-optic internet infrastructure across the United States. The company also develops software to enhance telecom operations through its Wavelo platform. Tucows is committed to the open Internet and aims to improve online experiences for its users.
Fiber Operations Support Coordinator
Job not on LinkedIn
6 hours ago
🇺🇸 United States – Remote
💵 $45k - $48k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
⚙️ Operations
🚫👨🎓 No degree required
Tucows
eCommerce • Telecommunications • Internet
Tucows is a technology company that serves as the third largest domain registrar globally, operating under brands like OpenSRS, Enom, Ascio, and Hover. Additionally, through its Ting brand, Tucows invests in building fiber-optic internet infrastructure across the United States. The company also develops software to enhance telecom operations through its Wavelo platform. Tucows is committed to the open Internet and aims to improve online experiences for its users.
📋 Description
• Coordinate the resolution of construction related concerns including damage to private property, infrastructure and installation damages • Correspond with residents regarding repairs and reimbursements • Provide high-quality day-of-job support as the first point of contact for field technicians and local operations teams across all Ting markets • Monitor scheduled and completed work orders for quality and accuracy, and ensure routing is optimized for local operations teams across all Ting markets • Assist with the collection and interpretation of data as it relates to national and local operational analytics • Ensure all operational playbooks, processes, and procedures are followed and provide feedback as appropriate • Assist local teams with workforce & capacity planning • Monitor vendor related SLAs and present data as it relates to national vendor performance
🎯 Requirements
• Two or more years of experience in a customer service role, preferably in a telco or internet service provider • User-experience with one or more versions of scheduling & dispatching software is preferred • Dispatching, vendor management, and data analytics experience is an asset • Knowledge of construction practices is a plus • Experience with property management, real estate, or dealing with HOAs/housing co-ops/condominiums is preferred • Growth mindset required – Must be driven to grow and succeed professionally.
🏖️ Benefits
• Health insurance • 401(k) matching • Paid time off • Professional development opportunities
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🇺🇸 United States – Remote
💰 Private Equity Round on 2012-03
⏰ Full Time
🟡 Mid-level
🟠 Senior
⚙️ Operations
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