Solutions Engineer

June 15

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Logo of Twilio

Twilio

Build the future of communications.

telecommunications • API • cloud communications • SaaS • telephony

5001 - 10000

Description

• Join the team as our next Solutions Engineer for our Twilio Communications EMEA team • The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers • This position is needed to deliver the technical win and product fit to our customers across EMEA. A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform, resulting in customer success at our largest, most strategic accounts. The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and provides creative solutions to our customers' most complex communications and customer engagement challenges and needs

Requirements

• 2 - 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space • solid understanding and experience of the sales cycle and the role of a pre-sales engineer • solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs • creativity: you’ll need to be a problem solver, able to collaborate with others to drive success • an engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience • ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products • knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures • experience writing code in one or more of the following areas, multiple areas of experience would be advantageous: Backend (Java, C#, Node.js, Python or PHP), Web (JS, React), Experience with designing and consuming REST APIs • hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc) • familiarity with Mobile development, especially for iOS and Android • previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role • experience with automation, cloud-native development and skills with a major cloud platform • experience with sales methodologies

Benefits

• generous time-off • ample parental and wellness leave • healthcare • retirement savings program • much more

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